Ti Baje Privacy Policy — How Your Information Is Kept Safe

1. Introduction & Definitions

Ti Baje ("we", "us", "platform") operates the tibaje.biz website and all associated services. Protecting the privacy of your personal information is our highest priority.

In this Privacy Policy ("Policy"), we clearly explain what information Ti Baje collects, how it is used, how long it is retained, and what rights you have.

Key terms used in this policy:

• "Personal Information" — any information that can be used to identify you directly or indirectly, such as your name, mobile number, or date of birth.
• "Processing" — Any operation involving the collection, storage, use, analysis, or deletion of data.
• "Third Party" — Any individual or entity other than Ti Baje.
• "Cookie" — Small text files stored on your device that help improve your browsing experience.

This Privacy Policy has been prepared in compliance with applicable data protection laws in Bangladesh and international standards.

2. What Information We Collect

Ti Baje collects information through several methods. Details are provided below:

Information you provide directly:

• At registration: full name, mobile number, date of birth, email address.
• For KYC verification: national ID number, passport, or a copy of your driving licence.
• At payment: mobile banking number (Mobile Pay/Nagad/Rocket).
• When you contact support: the content and history of your conversation.

Automatically Collected Information:

3. Why We Collect Your Information

Ti Baje uses your information only for specific, legitimate purposes. There is a clear reason behind every piece of data we collect:

• Account Management: For registration, login, and profile management.
• Service Provider: For processing bets, handling payments, and paying out winnings.
• Verification: To verify your age and identity — this is a legal requirement.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Contact: To send important updates, transaction confirmations, and promotional offers.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Legal Obligations: To comply with directives from government regulatory authorities.

We never share your information with third parties for advertising purposes.

4. Data Retention

Ti Baje does not retain data beyond the periods specified. Retention duration depends on the type of data and applicable legal requirements:

• While Your Account Is Active: All profile and transaction data is retained.
• After Account Closure: Financial transaction records are retained for up to 5 years — this is a legal requirement.
• KYC Documents: Retained for up to 3 years following verification.
• Cookie Data: Typically deleted at the end of a session or after a maximum of 12 months.
• Support Conversations: Records are retained for 2 years after a dispute is resolved — for reference purposes.

Once the retention period expires, data is securely deleted or anonymized.

5. Sharing Information with Third Parties

Ti Baje does not sell your data. However, in certain limited circumstances, information may be shared with specific third parties:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to complete a transaction.
• Identity Verification Services: For the KYC process — your information is used solely for verification purposes.
• Legal Authorities: When required by a valid court order or directive from a government authority — only where legally mandated.
• Technology Service Providers: For hosting and server services — they provide technical support only and are not permitted to use your data.

6. Cookie Policy

Ti Baje uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality and your overall experience.

Cookies We Use:

• Essential Cookies: To maintain your login session and ensure security. Without these, the website will not function properly.
• Performance Cookies: To analyze page load speed and usage patterns — all data remains anonymous.
• Functional Cookies: To remember your language preferences and other settings.

You can delete or disable cookies at any time through your browser settings. Please note that some features may not function properly as a result.

7. Your Rights

As a Ti Baje member, you have the following rights over your personal data:

To exercise these rights, email us at support@tibaje.biz. We will respond within 30 days.

8. Children's Privacy

Ti Baje is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor registers on our platform and we become aware of it, the account will be immediately closed and all collected data will be deleted.

If you become aware that a minor in your family is using Ti Baje, please notify us immediately.

9. Security Measures

Ti Baje follows the highest industry security standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): To add an extra layer of security to your account.
• Firewall & Intrusion Detection: To detect and block unauthorized access.
• Regular Security Audits: Periodic security assessments conducted by independent third parties.
• Data Backup: All data is backed up in a secure location.
• Staff Training: All staff receive regular training on data protection.

However, no online platform can guarantee 100% security. If you become aware of any security issue, please notify us immediately.

10. Changes to the Privacy Policy

Ti Baje may update this Privacy Policy when necessary. In the event of changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

We recommend visiting this page regularly to stay informed about our latest policy.

11. Contact Us

If you have any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us:

• Email: support@tibaje.biz
• Live Chat: Available 24/7 at the bottom right corner of the website.
• We may take up to 30 days to respond to data-related requests.
• Critical security issues are responded to within 24 hours.